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Can Cyborg Customer Service Reps boost engagement and experience?
In a 2015 skit, Saturday Night Live depicts a customer service automation initiative gone wrong. The airline experiments with AI by...
Kevin Maples
May 3, 20233 min read
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Omnichannel Engagement: Matching Content with the Appropriate Channels
Life sciences companies are always looking for ways to enhance their Healthcare Provider (HCP) engagement and optimize their investments...
Kevin Maples
Jan 19, 20234 min read
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