Kevin MaplesMay 33 minCan Cyborg Customer Service Reps boost engagement and experience? In a 2015 skit, Saturday Night Live depicts a customer service automation initiative gone wrong. The airline experiments with AI by...
Kevin MaplesApr 271 minAre your B2B sales reps in a state of flow?Sales can be a challenging and stressful profession, particularly in the B2B sector. Sales representatives often face rejection, customer...
Kevin MaplesApr 252 minExpressionist dance and its lesson for B2B salesPina Bausch was a German expressionist dancer and choreographer known for inspiring her dancers to draw from their individual experiences...